Our Terms of Service
1. C-Star Logistics & Transport is not a common carrier and accepts no liability as such. The following terms of service apply to all goods and consignments carried.
2. C-Star Logistics & Transport, hereby referred to as the ‘carrier’, shall refer to C-Star Logistics & Transport, or any subsidiary employed at the discretion of C-Star Logistics & Transport, should the need arise to complete any task required.
3. The carrier, subject to law, will not be held responsible for any loss, damage or delay to any goods carried. At the carrier’s discretion, a subcontractor may be used to expedite the delivery of goods should unforeseen operational circumstances arise.
4. It is the responsibility of the consignor to ensure goods carried are insured correctly and the carrier accepts no liability for losses incurred due to damage, delay or destruction of goods. At the discretion of the carrier, the carrier may obtain insurance on behalf of the consignor to cover the goods carried. This insurance is in addition to any quoted transport price, and is to be paid in full prior to collection of goods.
5. The carrier will not carry any goods or consignment that cannot be loaded in a way as to meet all Australian load restraint guidelines. Any load carried is subject to weighing via on board means, and any load found to be in excess of the maximum permissible loading will not be carried. The consignor agrees that to the best of their knowledge the information they provide about the load to be carried is accurate and should the information be proven to be incorrect, that the consignor accepts liability for extra costs involved in the loading, transport and unloading of the goods. The carrier will inform the consignor of any discrepancies found and associated costs prior to the commencement of transport.
6. Whilst the carrier endeavours to arrive at a specified time, the carrier takes no responsibility or liability for any delays in loading, transport and unloading. At the carrier’s discretion, alternate routes other than the most direct route available may be used for operational and unforeseen circumstances. The carrier will attempt to advise as early as possible of any delays where it is possible and practical to do so. The carrier will not be held responsible for any loss or costs incurred due to delay in collection or delivery of goods.
7. Cancellations by the consignor within 48 hours of the arranged collection time for goods, will result in a cancellation fee being applied, which will be 50% of the agreed value for the transport of the consignment. Failure to notify the carrier of cancellation of the carriage of goods which results in the carrier’s vehicle departing to collect the goods will require payment of 100% of the agreed value of the consignment.
8. Delays greater than 1 hour in loading or unloading of goods may result in the charge of demurrage time unless prior arrangements have been made in writing. Current demurrage rates are available by request to the carrier.
9. Upon collection of goods from the consignor, the carrier will be deemed to have completed the agreed task required and full payment of the agreed amount is payable.
10. The carrier requires that all invoices and monies owed be settled and finalised at the time of delivery unless prior payment arrangements have been made and agreed to by both parties in writing. Failure to settle and finalise any outstanding invoices may result in additional costs and charges and my lead to default of the debt owed, and the debt may be referred to the sheriff’s office, court or other debt collection agency for settlement. Costs, charges and collection fees for collection of overdue accounts will be the responsibility of the consignor.